519-354-1110

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COMMON QUERIES

The Info You’re After

 

WHAT ARE THE PAYMENT OPTIONS?

On our Put It Together Quilt Shoppe online shop, we accept credit cards, Etransfer and Paypal. If you are in the Chatham Kent area and would like to stop at our store we have the same items available there for sale. We accept cash and have on site a debit and credit card machine for your convenience.

WHAT IS YOUR RETURN POLICY?

We work hard to select the most amazing fabrics on the market and our goal is for you to have the best online shopping experience and leave feeling inspired to get creative with your fabric bundles.

If for whatever reason you are not happy with your purchase, returns will be accepted within 30 days of purchase. The only exceptions are sale items, kits, subscriptions and patterns; these items are final sale.

To receive a full refund, items returned must be in mint condition. Unless we have made an error on your order (like we messed up and sent you the wrong fabric) the return shipping charges will be at your cost. Please ensure that returned goods are packaged adequately to prevent any damage.

If in fact, we have made an error on your order (we're human!) please be sure to let us know by email at putittogetherquiltshoppe@gmail.com as soon as possible so we can make things right.

WHAT IS YOUR SHIPPING POLICY?


Your fabric is cut and packaged within 48 hours of receiving your order, Monday to Friday.

We ship within Canada and the United States. Please see the charts below for shipping rates and details.

Free shipping is offered (Canada only) for orders over $150. A $2.99 shipping and handling fee is charged on small orders under $20 within Canada, and a flat rate shipping fee of $5.99 is applied to all orders $40 and under. Canada Post Expedited Shipping rates apply for all other orders.  

Shipping breakdown Canada

Order amount before tax Shipping rate

Orders under $20 $2.99 (no tracking)

Orders between $20.01 and $40 $5.99 (no tracking)

Orders between $40.01 and $149.99 Canada Post calculated shipping (tracked and insured)

Orders over $150 FREE


If you live in the Chatham- Kent area and wish to pick-up please input PICKUP when prompted for a discount code and the shipping fee will be waived. To pick up your order please schedule a pickup date/time

Depending on size, packages are shipped via Canada Post's Expedited Parcel (tracked package) or First Class Letter Mail from Chatham. Estimated delivery time is 2-7 business days for most Canadian addresses. 

Shipping Breakdown United States

Shipping Type Shipping Rate

International Air (no tracking) 5-7 business days$10

Tracked Packet 3-5 business days $20


Lost/stolen or undelivered parcels

Unfortunately, Put It Together Quilt Shoppe can not assume responsibility for lost, stolen or damaged packages. I will do my best to help you locate your package by providing all relevant shipment information. Non delivered packages will not be reshipped or refunded.

If you have any further questions or need a speedier delivery please get in touch by email putittogetherquiltshoppe@gmail.com